How much does the transport cost?

How much does the transport cost?

During the buying process, you can check the shipping cost of your order in the shopping trolley, by selecting the destination where you want us to send it.
The shipping prices include VAT.

Free shipment for orders above:
Spain 50 €*
Any other country of the European Union 100€*

*Except for the orders, including refrigerated products
In the case of orders, including fresh products, the shipping costs will be calculated according to 24h express rates, due to the type of express delivery, required by these goods.
Therefore, orders with refrigerated products or with several products, some of which needing refrigeration, will be sent entirely using 24 h express service.
These rates can be seen in the shopping trolley, in the transportation section, during the buying process. Prices vary according to the quantity of the requested product and the destination of the goods.

How long before receiving my order?

How long before receiving my order?

Depending on where your place of residence is located, the shipping time can vary by some hours or days. Take into account that orders, received on Friday afternoon, Saturday or Sunday, will only be sent on Monday. In general lines, these are the shipping times:

FRESH TRUFFLE OR REFRIGERATED PRODUCTS

Spanish Peninsula and Balearic Islands: If we receive your order by 15.00 from Monday to Friday, we will send it the next working day at latest, and you will receive it within 24h as of the moment of shipment. Canary Islands: consult with us.

Europe: If we receive your order by 13.00 from Monday to Friday, we will send it the next working day, and you will receive it within 24h as of the moment of shipment. For some places in Europe, especially small towns, shipping time can be 48 h.

OTHER PRODUCTS

Spanish Peninsula and Balearic Islands: Within 2 working days. Canary Islands: consult with us.

Europe: Within 5 working days.

How manages the shipments?

How manages the shipments?

We work with different transport companies: MRW, UPS, TNT and ChronoExprés.
Depending on where you live and the type of product you ordered, we use one provider or another. They are all worthy of our trust and passed several quality checks in order to guarantee delivery with a minimum of incidents.
We offer express shipping services by plane (Europe) for fresh truffle delivery, and by road transport (standard transport) for delivery of all other orders.

I usually spend many hours away from home. How can I receive my order?

I usually spend many hours away from home. How can I receive my order?

We are happy to receive as much information as possible, regarding where and how we can send you your order, during which time slots you can be reached and when. Give us a phone number where you can be reached easily to coordinate the delivery service. Like this, we can offer you the delivery service in the most efficient way possible.

In case you can never be found at home within a compatible time slot for our partner, we recommend you to request delivery on your work location, since there is no possibility to collect the package in the office.