General purchase conditions
1. Nature of the contract
With this contract, Trufas Rius (F & X Rius Associats, SL. with place of business in Calle Nàpols, nº 7, 08018 Barcelona and NIF B61220760, registered in the List of Company Registers (Registro Mercantil) of Barcelona, volume 29391, folio 0001, sheet B 149086, 1st inscription sells to the client (any physical or legal entity with whom Trufas Rius subscribes any type of contract of sale of an item from its catalogue) and this client purchases from Trufas Rius the product, specified in the invoice. The term 'contract' refers to the trade operation, performed through this document. The term 'product' refers to the goods which are the object of the contract of sale.
2. Availability and prices
The data which appear in our database correspond to products which have been registered in our catalogue. We take no responsibility for any type of typographic or arithmetic error which may be found on our website. The indicated prices include VAT for Spain.
Even if Trufas Rius has more than 90% of the catalogue items in stock, product availability at the moment of the purchase cannot be fully guaranteed.
3. Shipments
The amount of the shipping costs will be added to the total price, except in cases where a minimum purchasing value has been reached and shipping costs are included, according to the conditions, stated in the section on shipping costs.
4. Payment
In case of product shipments, the payment will be performed, using one of the following methods: bank transfer, online payment using credit card, or payment using the Paypal online platform.
Trufas Rius will deliver the corresponding invoice to the client at the moment of delivery of the order and/or digitally via email. The credit card charges will be made at the time of the purchase.
5. Cancellations and returned orders
Orders can be cancelled at no cost until the order has been effectively shipped. If we are notified of a cancellation after the parcel has been sent, this will be considered a returned order. Orders can be returned up to 7 days after reception of the product, except for fresh truffle or refrigerated products, since the highly perishable nature of these products does not allow these orders to be returned. Shipping costs will be responsibility of the client.
Trufas Rius sells fresh truffle and other products through the virtual online shop www.trufasrius.com. The client acknowledges his awareness before the purchase, knowing that the fresh truffle is a highly perishable product. However, in case you receive a fresh product with obvious damages which can be attributed to its transport or inappropriate packaging, we will proceed with its replacement. In this case, the client has 24 h as of delivery to send information on this incident to the address: info@trufasrius.com
Excluded from this case will be the returns which are the result of a mistake on our side or a product defect. In this case, Trufas Rius commits itself to replace the defective product with a new, identical one. Also the return and shipping costs will be our responsibility. In case product replacement is not possible, we will refund the full amount. In order to return an order, get in touch with us with an email to the address info@trufasrius.com
Once the material is received, its state will be verified and possible refund confirmed. The returned products must be sent in their original, sealed and unopened packages. Products with open packaging or damages will not be refunded.
6. Security and confidentiality
In compliance with what is stated in the Organic Law 15/1999, of December 13th, on Personal Data Protection, at the moment when a client places an order, his personal data, as well as information related to his place of residence and the method of payment, will be stored in our database, which will only be used to process the order and send information on offers and services which could be of interest to our clients. Trufas Rius guarantees full confidentiality with regard to the data, supplied by our clients, as well as on the fact that only strictly necessary personal data will be requested.
Trufas Rius guarantees that these data will only be used according to what was agreed, and under no circumstances will they be passed on or sold to third parties. In any case, the clients of trufasrius.com will be able to, at any given time, exercise their rights regarding access, rectification, elimination and opposition, by written communication to our email address info@trufasrius.com
