Cancellations and order returns
Orders can be cancelled at no cost until the moment the shipment has been sent. If we receive the cancellation notification after the package has been sent, this will be considered an order return. Orders can be returned up to 7 days after delivery of the product, except for fresh truffle, since the highly perishable nature of this product does not allow its return. Shipping costs will be borne by the customer.
Trufas Rius sells fresh truffle and other products through the virtual online shop www.trufasrius.com. The client acknowledges his awareness before the purchase, knowing that the truffle is a highly perishable product. However, in case you receive a fresh product with obvious damages which can be attributed to its transport or inappropriate packaging, we will proceed with its replacement. In this case, the clients has 24 h as of delivery to send information on this incident to the address: firstname.lastname@example.org
Excluded from this case will be the returns which are the result of a mistake on our side or a product defect. In this case, Trufas Rius commits itself to replace the defective product with a new, identical one. Also the return and shipping costs will be our responsibility. In case product replacement is not possible, we will refund the full amount. In order to return an order, get in touch with us with an email to the address email@example.com
Once the material is received, its state will be verified and possible refund confirmed. The returned products must be sent in their original, sealed and unopened packages. Products with open packaging or damages will not be refunded.